Terms and Conditions

1. About Us

Teravista Getways is a cab and taxi service operating in the Andaman Islands, providing chauffeur-driven transportation services for tourists, residents, and businesses across Port Blair, Havelock Island (Swaraj Dweep), Neil Island (Shaheed Dweep), and surrounding areas.

• Service area: Andaman & Nicobar Islands
• Phone / WhatsApp: +91 70639 67041
• Email: info@teravistagetaways.in
• Website: teravistagetaways.in

2. Booking a Cab

2.1 How to Book

Bookings can be made by calling or messaging us on WhatsApp at +91 70639 67041. All bookings are subject to vehicle availability at the time of confirmation.

2.2 Booking Confirmation

Your booking is confirmed only when you receive an explicit confirmation from us via call or WhatsApp message. An enquiry alone does not constitute a confirmed booking.

2.3 Information Required

When booking, please provide:

• Your full name and contact number
• Pickup location and date/time
• Drop location or itinerary
• Number of passengers and luggage details
• Vehicle preference (if any)

2.4 Advance Booking

We strongly recommend booking at least 24 hours in advance, especially during peak tourist season (November to April). For airport and jetty transfers, booking at least 4 hours in advance is required. Last-minute bookings are subject to availability.

3. Fares and Payments

3.1 Fare Quotation

Fares are quoted at the time of booking and are fixed for the agreed route and vehicle. Our pricing is transparent — no hidden charges or surge pricing.

3.2 What's Included

Unless otherwise stated, quoted fares include:

• Driver and fuel charges for the agreed route
• All applicable tolls and ferry charges (for inter-island trips)
• Air-conditioned vehicle

3.3 What's Not Included

Fares do not include:

• Additional stops or route deviations not agreed at booking
• Waiting charges beyond a reasonable grace period (30 minutes for airport/jetty pickups)
• Ferry tickets for passengers (ferry passenger fares must be arranged separately)

3.4 Payment Methods

We accept payment by:

• Cash (Indian Rupees)
• UPI (Google Pay, PhonePe, Paytm)
• Bank transfer (details provided on request)

Payment is typically collected at the end of the trip. For advance bookings involving a deposit, the deposit amount and method will be confirmed at the time of booking.

3.5 Fare Changes

Once a fare is confirmed, it will not be changed unless there is a material change in the booking details (e.g., additional stops, significant route changes, or a different vehicle requirement). Any changes will be communicated and agreed with you before the trip.

4. Cancellations and Refunds

Please refer to our dedicated Cancellation & Refund Policy for full details. In summary:

• Cancellations more than 24 hours before the trip: full refund of any advance paid
• Cancellations 12–24 hours before the trip: 50% of advance may be retained
• Cancellations less than 12 hours before, or no-shows: advance may be non-refundable

We reserve the right to cancel a booking due to unforeseen circumstances (weather, vehicle breakdown, government restrictions). In such cases, we will notify you as soon as possible and provide a full refund of any advance paid.

5. Passenger Conduct

5.1 Conduct Standards

Passengers are expected to behave in a respectful and lawful manner towards our drivers and vehicles. We reserve the right to terminate a trip without refund if a passenger:

• Is abusive, threatening, or violent towards the driver or other passengers
• Is intoxicated and causing disturbance or risk to safety
• Engages in any illegal activity during the trip
• Causes deliberate damage to the vehicle

5.2 Damage to Vehicles

Passengers will be held responsible for any damage caused to the vehicle during the trip due to their negligence or misconduct. The cost of repair or cleaning may be charged to the passenger.

5.3 Seatbelts and Safety

All passengers must wear seatbelts where available and comply with all traffic laws applicable in the Andaman & Nicobar Islands. Please follow driver instructions regarding safety.

5.4 Prohibited Items

Passengers must not carry prohibited or illegal items, including but not limited to: illegal drugs, unlicensed firearms, or any items banned under Indian law or Andaman customs regulations.

6. Vehicle and Service Standards

Teravista Getways strives to provide clean, well-maintained, air-conditioned vehicles with courteous, licensed drivers. However:

• Exact vehicle model may vary within the same category, subject to availability
• We cannot guarantee a specific driver; an experienced, licensed driver will be assigned
• Vehicles are serviced regularly, but mechanical issues can occasionally arise. In such cases, we will arrange an alternative vehicle as quickly as possible

7. Punctuality and Delays

We are committed to on-time pickups. However, delays can occur due to:

• Traffic congestion or road closures
• Bad weather, cyclones, or rough sea conditions affecting inter-island travel
• Ferry or flight delays beyond our control
• Government curfews or security restrictions

In case of significant delays, we will keep you informed. We are not liable for any consequential losses arising from delays caused by circumstances beyond our control.

8. Limitation of Liability

To the fullest extent permitted by Indian law:

• Teravista Getways is not liable for any indirect, consequential, or incidental loss arising from our services
• Our maximum liability for any claim shall not exceed the total fare paid for the specific trip in question
• We are not responsible for loss or theft of personal belongings left in our vehicles. Please ensure you take all your belongings when you exit the vehicle
• We carry valid commercial vehicle insurance as required under Indian motor vehicle law. However, passengers travel at their own risk, and we are not responsible for losses not covered by our insurance policy

9. Force Majeure

We shall not be liable for any failure to perform our obligations under these terms if such failure is caused by events beyond our reasonable control, including but not limited to: natural disasters, cyclones, government orders, pandemics, port closures, or internet/communication outages. In such events, we will inform you as soon as possible and refund any advance paid.

10. Complaints and Disputes

If you are unhappy with any aspect of our service, please contact us immediately:

• WhatsApp / Call: +91 70639 67041
• Email: info@teravistagetaways.in

We aim to resolve all complaints within 48 hours. If a dispute cannot be resolved amicably, it shall be subject to the exclusive jurisdiction of courts in Port Blair, Andaman & Nicobar Islands, and governed by the laws of India.

11. Privacy

Our use of your personal information is governed by our Privacy Policy, which forms part of these Terms and Conditions.

12. Modifications to Terms

We reserve the right to update these Terms and Conditions at any time. The latest version will always be published on this page with the updated date. Continued use of our services after changes are posted constitutes your acceptance of the revised terms.

13. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts located in Port Blair, Andaman & Nicobar Islands.