Transparent, fair, and hassle-free. Know exactly what to expect if your plans change.
Last Updated: March 2026Cancel up to 24 hours before your trip at no charge
Refunds processed within 5–7 business days
Cancel in one WhatsApp message — no forms needed
We understand that travel plans can change, especially when visiting remote islands. Our cancellation policy is designed to be as fair as possible.
| When You Cancel | Cancellation Charge | Refund |
|---|---|---|
| More than 24 hours before trip | Nil | 100% Refund |
| 12 to 24 hours before trip | 50% of advance paid | 50% Refund |
| Less than 12 hours before trip | 100% of advance paid | No Refund on Advance |
| No-show (driver arrived, passenger absent) | 100% of trip fare | No Refund |
Note: If no advance payment was made, no cancellation charge is collected for cancellations more than 12 hours in advance. For cancellations within 12 hours or no-shows, the full trip fare becomes payable.
In rare circumstances, we may need to cancel your booking. This can happen due to:
If we cancel your booking for any reason, you will receive:
Cancellations are simple. Just contact us through any of these channels:
Send a WhatsApp message to +91 70639 67041 with your name, booking date, and route. This is the fastest method.
Call us directly on +91 70639 67041. We're available from 6 AM to 10 PM daily.
Email info@teravistagetaways.in with your booking details. Emails are monitored during business hours.
We will confirm your cancellation and initiate the refund (if applicable) within 24 hours of receiving your request.
Important: The cancellation time is calculated from the moment we receive and confirm your cancellation request, not from when you send the message. Please ensure you receive a confirmation from us.
Refunds are returned to the original payment method wherever possible. If the original payment method is unavailable (e.g., expired UPI ID), we will coordinate with you to arrange an alternative refund method.
You will receive a WhatsApp message or call confirming the refund has been initiated. If you do not receive your refund within 7 business days, please contact us immediately.
If you need to change your booking (date, time, pickup location, or vehicle type) rather than cancel it:
Contact us on WhatsApp or by call to request a modification.
If your inter-island ferry is cancelled by the port authority and you cannot reach your destination, any cab booking for that leg will be fully refunded or rescheduled at no extra charge.
If your flight to/from Port Blair is delayed or cancelled by the airline, please inform us as soon as possible. We will hold your cab booking and reschedule at no extra charge where the delay is confirmed by the airline.
In the event of a genuine medical emergency, we will handle cancellations with empathy and flexibility on a case-by-case basis. Please reach out to us directly with details.
A no-show is defined as a passenger who does not arrive at the agreed pickup location within 30 minutes of the scheduled pickup time without prior notice. In a no-show situation:
If you are running late, please inform us in advance so we can accommodate you.
WhatsApp us for the fastest response. We're available 6 AM to 10 PM daily.
WhatsApp to Cancel | +91 70639 67041