Privacy Policy

1. Who We Are

This Privacy Policy applies to Teravista Getways, a cab and taxi service operating across the Andaman Islands, including Port Blair, Havelock Island (Swaraj Dweep), and Neil Island (Shaheed Dweep). Our website is teravistagetaways.in.

For any privacy-related queries, you can contact us at:

• Phone / WhatsApp: +91 70639 67041
• Email: info@teravistagetaways.in
• Address: Port Blair, Andaman & Nicobar Islands – 744101

2. Information We Collect

Information You Provide Directly

When you call, WhatsApp, or fill out a contact form on our website, we may collect:

• Your name
• Mobile phone number
• Email address (if provided)
• Travel details: pickup location, drop location, travel date, number of passengers
• Any special requirements you mention

Information Collected Automatically

When you visit our website, we may automatically collect:

• Browser type and version
• Operating system
• Referring website (the site you came from)
• Pages visited on our site and time spent
• IP address (used for analytics only; not linked to your identity)
• Device type (mobile, desktop, tablet)

Information from Third-Party Services

We use Google Ads and Google Analytics to understand how visitors find and use our website. These services may set cookies on your device. Please see Section 5 (Cookies) for details.

3. How We Use Your Information

We use the information we collect to:

• Process your cab booking – to confirm your reservation, coordinate your driver, and send trip updates
• Communicate with you – to respond to enquiries, send booking confirmations, and provide customer support
• Improve our service – to understand which routes and services are most popular and how we can serve customers better
• Run our advertising – to show relevant Google Ads to people searching for Andaman cab services (via anonymised audience data from Google Analytics)
• Legal compliance – to fulfil obligations under Indian law, including GST, transport regulations, and any government reporting requirements

We do not use your personal information for automated decision-making or profiling that has a legal or significant effect on you.

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

• With your driver – your name and phone number are shared with the assigned driver so they can coordinate your pickup
• With Google – anonymised analytics and advertising data is shared with Google LLC to power our Google Ads and Google Analytics. Google's Privacy Policy: policies.google.com/privacy
• With payment processors – if you make an online payment, your payment details are processed securely by the payment gateway (we do not store card or UPI details on our servers)
• For legal requirements – if required by law, court order, or government authority under Indian law

5. Cookies and Tracking Technologies

Cookies are small text files stored on your device when you visit our website. We use the following types:

Essential Cookies

Necessary for the website to function. These cannot be disabled.

Analytics Cookies (Google Analytics)

Google Analytics sets cookies to help us understand how visitors use our site – which pages are popular, how long visitors stay, and where they come from. This data is aggregated and anonymised. You can opt out at: tools.google.com/dlpage/gaoptout

Advertising Cookies (Google Ads)

Google Ads uses cookies to measure the effectiveness of our advertisements and to show relevant ads to users who have previously visited our site (remarketing). You can manage Google's ad personalisation settings at: adssettings.google.com

Managing Cookies

You can control and delete cookies through your browser settings. Note that disabling cookies may affect how our website functions. For more information on managing cookies, visit aboutcookies.org.

6. Data Retention

We retain your personal information only for as long as necessary:

• Booking records – kept for 3 years for accounting, tax, and dispute resolution purposes
• Marketing communications – kept until you opt out or request deletion
• Analytics data – anonymised and aggregated; retained for up to 26 months in Google Analytics

After the retention period, your data is securely deleted or anonymised.

7. Data Security

We take reasonable steps to protect your information from unauthorised access, disclosure, alteration, and destruction. These steps include:

• Secure HTTPS connections on our website
• Limiting access to your personal data to only those team members who need it to service your booking
• Not storing sensitive payment details on our own servers

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security, but we will notify you promptly if a data breach affecting your personal information occurs.

8. Your Rights

You have the following rights regarding your personal data:

• Right to access – request a copy of the personal data we hold about you
• Right to correction – ask us to correct inaccurate or incomplete information
• Right to deletion – request that we delete your personal data, subject to legal retention obligations
• Right to opt out – unsubscribe from any marketing communications at any time
• Right to withdraw consent – where processing is based on your consent, you may withdraw it at any time

To exercise any of these rights, contact us via WhatsApp or email (details at the bottom of this page). We will respond within 30 days.

9. Children's Privacy

Our services are not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.

10. Links to Other Websites

Our website may contain links to third-party websites (such as Google Maps, WhatsApp). These sites have their own privacy policies, and we have no control over or responsibility for their content or practices. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last Updated" date at the top of this page will always show when the policy was last revised. We encourage you to review this page periodically. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.

12. Governing Law

This Privacy Policy is governed by the laws of India, including the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. Any disputes arising under this policy shall be subject to the exclusive jurisdiction of courts in Port Blair, Andaman & Nicobar Islands.